QUALITY POLICY STATEMENT
The senior management are totally committed to warrant that this policy and culture shall be understood, accepted, implemented and maintained throughout the organization.
We are committed to providing our customers with intelligent services for underwriters, pre-risk assessment, loss adjustment, recovery and subrogation. Maintaining our reputation depends upon the consistent quality of service we provide to every project.
We shall be flexible so that we supply a service that consistently meets the agreed individual requirements of our customers. This shall ensure that they comply with defined standards and applicable regulatory requirements; are fit for purpose, and meet or exceed customer expectations.
Our aim is for continual improvement through the involvement and participation of all employees, and other interested parties. To meet this commitment, the company has documented, implemented and will maintain and improve a quality management system which is set out to meet (as a minimum) the requirements of BS EN ISO 9001:2008.
We shall continually assess our activities with respect to the impact on quality incorporating those controls necessary to improve the effectiveness of the quality management system.
Quality objectives in line with this policy have been communicated to all employees, so that they are understood, implemented and followed throughout the organisation.
Safety of employees is paramount and site visits shall be undertaken with this in mind.
This policy is on display in all appropriate areas of the company’s premises. This is a mandatory policy for all staff.
This policy is reviewed at least once per annum at the relevant quality management review meeting for suitability and effectiveness.
Colin R M’Cartney